Returns Information

This only applies to products where checkout was completed via our store. If purchasing via an affiliate link, please refer to the Returns Policy of the site where the purchase was made.

We have a 14 day Returns policy, during which time you have the right to cancel an order for items purchased from our website. If you wish to return an item, please send us a message via the Customer Support page, stating your Order Number, Date Of Purchase, Item Purchased and the Reason For The Return. We will then forward the relevant returns address for your particular item.

Cancelled orders must be returned to us at your own expense and with postal tracking within 14 days after giving notice of cancellation, otherwise the return request will be cancelled.

Please use the original packing to return the order. We cannot accept responsibility for any damage caused due to incorrect or insufficient packaging. An item must be returned to us in pristine condition in order for a full refund to be considered.

Software, DVDs and Headphones are only eligible for refunds if they are returned to us unused and still sealed in their original packaging. Software should not be registered.

Digital Products are not eligible for refunds once downloaded.

Customised items are not eligible for refund once your order has been processed.

In some rare circumstances we reserve the right to cancel an order and issue a refund where we are no longer able to supply the item, the price has changed significantly with our supplier, or if we suspect a fraudulent transaction.